We are trained in Systems Thinking, the business theory that all actions and decisions are interdependent. Much like the economy, the systems within an organization are closely linked. A change in one place affects many other places. We apply Systems Thinking to our programs to minimize the effects of negative feedback loops (resistance to change) and the unintended consequences of change.

As Systems Thinkers, we look for patterns in behavior, relationships, communication, project history, and other areas. We find out how conflicts get started and what feeds them. The patterns tell us where the problems are, and are included in our proposed plans and reports.